1.INTRODUCTION

     IDBI Homefinance Ltd. (the Company) is a Housing Finance Company registered with National Housing Bank. With a view to providing for transparency in transactions between the Company and the customers and also to provide for well informed business relationship some broad guidelines were considered necessary. The Company, in this backdrop, has framed the guidelines on Fair Practices Code to serve as a part of best corporate practices and to provide transparency in business practices.

     The Code has been developed to:

a. Promote good and fair practices by setting minimum standards in dealing     with customers;

b. Increase transparency so that the customer can have a better         understanding of what he / she can reasonably expect of the services;

c. Encourage market forces, through competition, to achieve higher operating     standards;

d. Promote a fair and cordial relationship between customer and the     Company;

e.  Foster confidence in the housing finance system.

2. APPLICATION OF CODE

    Unless it says otherwise, all parts of this Code apply to all the products and services offered by the Company, whether they are provided by the Company, over the phone, by post, through interactive electronic devices, on the internet or by any other method.

3. TO ACT FAIRLY AND REASONABLY IN ALL ITS DEALINGS WITH ITS CUSTOMERS – THE COMPANY SHOULD ENSURE THAT –

a. It meets the commitments and standards in this Code, for the products and services it offers, and in the procedures and practices it follows.

b. It should make sure that its products and services meet relevant laws and regulations in letter and spirit.

c. It should ensure that its dealings with customer rest on ethical principles of integrity and transparency.

4. SHOULD HELP ITS CUSTOMERS UNDERSTAND HOW ITS FINANCIAL     PRODUCTS AND SERVICES WORK BY:

a. Giving customers information about these products and services in any      one or more of the following languages: Hindi, English or the appropriate      local language.
b. Ensuring that its advertising and promotional material is clear and not      misleading.
c.  Ensuring that customers are given clear information about its products and      services, the terms and conditions, which apply to them.
d. Furnishing customers information on what are the benefits available and     whom they can contact for addressing the queries and how.