B) OPERATION OF RECOVERY AGENCIES:-

Ii) The details of the recovery agencies shall be put on website of IHFL immediately on the appointment of such agency.

ii) The defaulters whose cases have been allocated to the agency shall be intimated about the same either by telephonic or by written communication on the last known contact telephonic number or address.

iiii) Letters authorizing the agency to follow-up and collect the overdue from the defaulters shall be handed over to agency.

iv) The people who are contacting the defaulters shall always necessarily carry the following documents with them.

a) The authority letter issued to the agency.

b)The identity card issued to the person by IHFL.

c) Details of dues from the defaulter.

v) The person who has collected any amount from a defaulter in any form shall issue temporarily receipt to such defaulter and get an acknowledgement of having received the receipt.

a) Agency should deposit Cash collection at branch office with in 24 hours and acknowledge the same from Operation officer.

b) All fields should be mandatory for receipts.(Case No., Agency name/Collection officer name,date,signature of customer, denomination of cash.)

c) Branch address and contact number stamped on the back side of the receipt.

d) In case of cancellation of any receipt the agency shall inform the same to the Branch Manager and obtain his signature on the cancelled receipt.